Refund policy
2. Returns & Refund Policy
We want you to be satisfied with your purchase. If for any reason you are not, you may request a return under the following conditions.
Return Period
You have 14 days from the date of delivery to request a return.
Return Conditions
To be eligible for a return, the product must:
- Be unused
- Be in perfect condition
- Include its original packaging
Return Process
To initiate a return, please contact us at:
Please include:
- Your order number
- The reason for the return
Once your request has been approved, we will provide you with the instructions for returning the product.
Return Shipping Costs
The cost of return shipping is the responsibility of the customer.
Refunds
Once we receive and inspect the returned product, we will process the refund using the same payment method used for the original purchase.
The time required for the refund to appear in your account may vary depending on your bank or payment provider.
Damaged or Defective Products
If your product arrives damaged or defective, you must contact us within the first 48 hours of receiving your order.
Please send the following to:
- Photos of the product
- Your order number
After reviewing the case, we will provide an appropriate solution, which may include a replacement, repair, or refund where applicable.